Contact Information: Please direct all inquiries and questions to firstname.lastname@example.org. We are generally on line all day and try to answer all questions in a prompt manner. If you are not receiving emails from us, check your spam filters. Our mailing/shipping address is: Total Music Source, Inc. 901 East Industrial Circle, Suite 10, Cape Coral, FL 33909. 1-877-386-6471
About Our Products: We make every effort possible to represent our products as accurately and honestly as possible. Most all the information regarding our products are gathered from the manufacturer, their web site or their product information spec sheets and catalogs. We do all of our own photography except in rare cases. Due to the nature of flash photograph, sometimes the colors can be distorted or lightened. We cannot be responsible for errors, typos or omissions in the descriptions or variations in the pictures. Please use your due diligence before ordering any item or contact us if you have special concerns or questions. If something does not look right, please contact us up front, not after you purchase the item.
Shipping General: All USA shipments are generally processed and shipped the same day or next day after payment is received. Normal shipping service for packages 2 lbs or less is USPS Priority Mail while larger packages are shipped Fedex Ground. We also offer FedEx Next Day Air and FedEx 2nd Day Air services when needed. Please contact us for a quote. International shipments and APO/FPO may take longer to process due to the extra paperwork for customs and hand delivering the packages to the proper shipper when necessary. Please Note: Due to weekends, holidays and vacations (yes we do take some time off once in a while) there are a few times a year that we cannot keep this schedule. If you absolutely must have an item by a certain date, please contact us first before buying or purchasing.
Payment USA: I accept PayPal (to email@example.com), and all major credit cards.
Payment Canada/International: I accept PayPal (to firstname.lastname@example.org), all major credit cards . Please Note: For a list of countries that I will accept payment from, see Shipping International below.
Delivery Tracking/Confirmation: Delivery confirmation information is provided as a free service for all shipments via USPS Priority Mail or First Class Mail. Delivery tracking is provided for all FedEx services. You will be notified via email when the package is shipped and what the tracking/confirmation number is. Please check your email. Delivery tracking for international shipments is not available for First Class Mail through the USPS.
Insurance: Insurance is included with all purchases.
Sales Tax: Residents of the state of Florida need to pay sales tax. This applies to all shipments made to a Florida address.
Returns (except software): We do accept returns if you change your mind about an item or ordered a wrong item. Return and/or exchange of merchandise must take place within 30 days of receipt of product. All merchandise to be returned must be in original condition, including packaging, documentation, warranty cards, manuals, accessories, etc. The product's original factory seal must be intact. Total Musics Source reserves the right to decline any return or exchange where the product is not in salable condition. Returns are to be freight prepaid back to Total Music Source. If your item was purchased with FREE shipping, the origional shiping cost will be deducted from the refund. Freight and handling are not refundable. Please contact us first before returning any merchandise for approval. See exception for software below.
Warranty (except software): Unless stated otherwise in the auction, all products are new and are covered by a manufacturer’s warranty. Although it is rare, if you do find that you need assistance, all warranty and technical issues must be directed to the manufacturer, not to Total Music Source. We will gladly assist you in obtaining the necessary contact information if needed. If a product is defective, it must be returned to the manufacturer.
Software: Due to the nature of this product (software) there are NO RETURNS.